Shipping policy

At THAIMOZHI LTD, we are committed to ensuring a smooth and reliable shipping experience for all of our customers. Please review the following details regarding our shipping process and policies.

1. Processing Time

All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped. In the event of any delays, we will notify you promptly via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location. We offer a variety of shipping options depending on the destination, including standard and expedited shipping.

Please note that these timeframes are estimates and may be affected by factors such as weather, customs, and carrier delays.

3. International Shipping

We ship internationally to most regions around the world. However, THAIMOZHI LTD is not responsible for any duties, taxes, or additional fees that may be applied upon receipt of your delivery. These charges are the responsibility of the customer and are determined by local customs authorities. Please check with your country’s customs office to understand what fees may apply before placing your order.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email, which you can use to track your package in real time.

5. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs and import duties or taxes that may be levied by the destination country. THAIMOZHI LTD is not responsible for these charges and will not cover or reimburse duties or taxes. It is the customer’s responsibility to pay any such fees directly to the appropriate authorities.

6. Shipping Restrictions

Please note that we currently do not ship to P.O. Boxes or APO/FPO addresses. Ensure that all delivery details provided at checkout are accurate to avoid any delays or issues with your order.

7. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer service team at info@thaimozhi.co as soon as possible. We will work with you and the shipping carrier to resolve the issue promptly.

If you have any further questions about our shipping policy, please contact us at info@thaimozhi.co